ZendForce LLC

Terms & Conditions

ZendForce LLC
Terms & Conditions

Web Development, Server, Design & Digital Marketing Services

Effective Date: April 16, 2025

Last Updated: April 26, 2026

1. Introduction

Welcome to ZendForce LLC (“ZendForce,” “we,” “our,” or “us”). ZendForce is a development and IT solutions agency specializing in custom WordPress development, server infrastructure, B2B whitelabel solutions, visual design, and digital growth services. These Terms and Conditions (“Terms”) govern your access to and use of our website at zendforce.com, as well as any services we provide to you. By engaging our services, placing an order, or signing a Service Agreement, you confirm that you have read, understood, and agreed to these Terms in full.

ZendForce LLC is a limited liability company organized under the laws of the State of New Mexico, United States. If you do not agree with any part of these Terms, please do not use our services.

2. Services

2.1 Scope of Services

ZendForce LLC provides professional technology services across the following categories. The exact deliverables, timelines, and fees for any given engagement are defined in a separate Statement of Work (“SOW”), proposal, or Service Agreement.

A. Website Design & Development

  • Custom web design and development

  • Website redesign and refresh projects

  • Website migration between platforms, hosts, or domains

  • Website speed and performance optimization (Core Web Vitals, caching, asset optimization)

  • Website security implementation, audits, and hardening

  • E-commerce website development (WooCommerce, Shopify, custom)

  • Shopify app design and store development

  • Webflow website design and development

  • Wix website design and development

B. WordPress Specialist Services

  • Custom WordPress theme and plugin development

  • WordPress maintenance and ongoing support retainers

  • WordPress website redesign and modernization

  • WordPress security hardening and malware protection

  • WordPress hack recovery, malware removal, and site restoration

  • WordPress migration between hosts, domains, or environments

  • WordPress speed and performance optimization

  • Elementor design, customization, and template conversion

  • WooCommerce setup, customization, and store development

C. B2B Whitelabel Services

  • B2B WordPress development for agencies and resellers

  • B2B WordPress maintenance plans

  • B2B WordPress website redesign, security, migration, and optimization

  • B2B WordPress hack recovery

  • B2B whitelabel website design and development

  • Whitelabel deliverables under your brand, with no contact between us and your end client

D. Server & Infrastructure Services

  • IT and server support, including ongoing maintenance

  • VPS server setup, configuration, and management

  • Dedicated server provisioning, configuration, and management

  • Linux server administration and security hardening

  • Server security configuration: firewalls, SSL, access controls, malware scanning

  • Server performance tuning and optimization

  • Control panel installation, licensing, and configuration: cPanel/WHM, Plesk, Webuzo, CyberPanel, aaPanel, DirectAdmin, LiteSpeed

  • Third-party security and management software setup: CloudLinux, Imunify360, CPGuard, ModSecurity

E. WHMCS Services

  • WHMCS installation, setup, and configuration

  • WHMCS security hardening

  • WHMCS website integration, theme development, and order form customization

  • Custom WHMCS module, addon, and hook development

  • Ongoing WHMCS maintenance, version updates, and support

F. Visual & Brand Design

  • Logo design

  • Business card design

  • Figma UI/UX design and design systems

  • Banner, social media, and digital ad creative design

  • Photo editing, retouching, and image optimization

  • Brand identity and supporting collateral

G. Digital Marketing

  • On-page and off-page SEO services

  • Technical SEO audits and implementation

  • Google Ads (Search, Display, YouTube, Performance Max) campaign setup and management

  • Facebook Ads / Meta Ads (Facebook and Instagram) campaign setup and management

  • Content strategy support and SEO content production

In the event of any conflict between these Terms and a specific SOW or Service Agreement, the SOW or Service Agreement shall take precedence for that engagement. For B2B whitelabel engagements, additional terms may be set out in a separate Whitelabel Agreement.

2.2 B2B Whitelabel Services

ZendForce LLC provides B2B whitelabel development services to agencies, IT companies, and resellers globally. Under whitelabel arrangements:

  • All work is delivered under your brand; ZendForce will not claim credit or contact your end clients directly.

  • Strict confidentiality applies — ZendForce will not disclose your client identities or project details to any third party.

  • Whitelabel clients are responsible for ensuring their own clients’ compliance with all relevant laws and contractual obligations.

  • Whitelabel rates, turnaround times, and revision policies are governed by the applicable Whitelabel Agreement.

2.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any service or portion thereof at any time with reasonable prior notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of services, provided we give you adequate notice to transition your work.

2.4 Third-Party Platforms, Software, and Services

Many of our services involve third-party platforms or software, including but not limited to Shopify, Wix, Webflow, WordPress.org, hosting providers (OVH, Contabo, DigitalOcean, AWS, etc.), control panels (cPanel, Plesk, Webuzo), advertising platforms (Google Ads, Meta Ads), and analytics tools (Google Analytics, Search Console).

ZendForce is not responsible for the performance, availability, pricing changes, terms of service, or policy decisions of any third-party platform. Subscription fees, license fees, ad spend, hosting fees, and any other third-party costs are the client’s financial responsibility unless explicitly included in the SOW. Platform-imposed restrictions, feature limitations, or account suspensions are outside our control.

3. Client Responsibilities

To ensure timely and quality delivery, you agree to:

  • Provide accurate, complete, and up-to-date project requirements, access credentials, and materials in a timely manner.

  • Designate a primary point of contact with authority to make decisions and approve deliverables.

  • Respond to requests for feedback, clarification, or approvals within a mutually agreed timeframe (typically 3–5 business days unless otherwise specified).

  • Ensure that any content, assets, or materials you provide do not infringe on the intellectual property rights of any third party.

  • Maintain your own current backups of your website, data, and server environment before any work commences.

  • Provide necessary server, hosting, platform, or administrative access required to complete the agreed scope of work.

  • Hold and pay for any required third-party subscriptions, licenses, or platform fees (e.g., Shopify, Webflow, Wix, ad spend, hosting).

Delays caused by the client’s failure to meet these responsibilities may result in timeline adjustments and additional charges, which will be communicated to you in advance.

4. Payment Terms

4.1 Fees and Invoicing

All fees are outlined in the applicable SOW or proposal. Unless otherwise agreed in writing, the following payment structure applies:

  • Project-based work: 50{5f28129b4e7dfee81707d877a0b69aededebbf0f73840c3467f7963737b5425d} deposit required before work commences; the remaining 50{5f28129b4e7dfee81707d877a0b69aededebbf0f73840c3467f7963737b5425d} is due upon project completion and before final delivery of files or credentials.

  • Ongoing retainer or monthly support services: Billed at the beginning of each billing cycle, due within 7 days of invoice.

  • Hourly engagements: Billed weekly or bi-weekly based on hours logged, due within 7 days of invoice.

  • Digital marketing retainers: Management fees billed at the beginning of each billing cycle; ad spend invoiced separately or paid directly by the client to the ad platform.

4.2 Late Payments

Invoices not paid within the due date may incur a late fee of 1.5{5f28129b4e7dfee81707d877a0b69aededebbf0f73840c3467f7963737b5425d} per month on the outstanding balance, or the maximum amount permitted by applicable law, whichever is less. ZendForce reserves the right to suspend all active services until the outstanding balance is settled.

4.3 Currencies and Payment Methods

All fees are quoted and payable in United States Dollars (USD) unless otherwise agreed in writing. We accept payments via bank transfer, credit and debit card (processed by Stripe), PayPal, Wise, or other methods specified in your invoice. Card payments are processed by our payment processor, and your card details are not stored on our servers.

4.4 Taxes

You are responsible for all applicable taxes, duties, or levies arising from our services in your jurisdiction. ZendForce LLC will comply with applicable US tax obligations. International clients are responsible for determining and paying any VAT, GST, or equivalent taxes in their own country.

4.5 Refund Policy — All Payments Are Non-Refundable

ALL PAYMENTS MADE TO ZENDFORCE LLC ARE STRICTLY NON-REFUNDABLE. By engaging our services and making any payment — whether a deposit, milestone, full project fee, retainer, hourly invoice, or any other charge — you acknowledge and agree that no refund will be issued under any circumstance, except as expressly described in the limited exception below.

This non-refundable policy applies to every category of service we offer, including but not limited to:

  • Web Design & Development: All payments for custom development, redesign, migration, optimization, e-commerce builds (WooCommerce, Shopify), Webflow projects, and Wix projects are non-refundable once work has commenced or any deliverable has been started.

  • WordPress Services: All payments for WordPress development, maintenance, redesign, security, migration, optimization, hack recovery, and Elementor design work are non-refundable. Maintenance plans are billed per cycle (monthly, quarterly, annually) and no prorated refunds will be issued for unused time within a paid period.

  • B2B Whitelabel Services: All B2B whitelabel payments — including development, maintenance, redesign, security, migration, optimization, and hack recovery work performed under your brand — are non-refundable once the engagement has commenced.

  • Server & Infrastructure Services: All server setup, configuration, hardening, migration, control panel installation (cPanel, Plesk, Webuzo, CyberPanel, etc.), security configuration, and managed retainer fees are non-refundable once work has commenced. See Section 5 for full Server Terms.

  • WHMCS Services: All payments for WHMCS configuration, security, custom module/hook development, integration, and maintenance are non-refundable once work has commenced.

  • Visual Design Services: All payments for logo, business card, banner, Figma UI/UX, photo editing, and other design work are non-refundable. Once concept work has begun or initial drafts have been delivered, the payment for that phase cannot be returned, regardless of whether you choose to proceed to final files.

  • Digital Marketing Services: All SEO, Google Ads, and Facebook Ads / Meta Ads management fees are non-refundable. We do not refund management fees based on campaign results, ad performance, ranking changes, or platform policy decisions. Ad spend paid to Google, Meta, or any ad platform is governed by that platform’s own refund rules and is outside our control.

  • Retainers and Recurring Plans: All monthly, quarterly, and annual retainers are non-refundable once the billing cycle has started. Cancellations take effect at the end of the current billing period; no prorated refunds will be issued.

  • Hourly and Emergency Support: All hourly, emergency, and after-hours engagement fees are non-refundable once work has been logged or a technician has engaged with the issue.

Limited Exception: ZendForce LLC may, at its sole discretion, issue a service credit (not a cash refund) toward future work if we are unable to commence an engagement within 14 days of payment due to circumstances entirely on our end. Any such credit must be confirmed in writing and applied to a future engagement within twelve (12) months.

If you have concerns about the quality of any deliverable, please raise them with us using the process described in Section 4.6. We are committed to resolving issues in good faith and correcting defects that fall within the warranty period described in Section 10.1. The remedy for any covered defect is correction of the work, not a refund.

4.6 How to Raise a Concern

If you believe a deliverable does not match the agreed scope, or you have any other concern about a service we provided, please raise it with us in writing within fourteen (14) days of delivery or invoice (whichever is earlier). Email support@zendforce.com with your project reference, a clear description of the concern, and any supporting screenshots, files, or links that help us understand the issue.

We will acknowledge your message within two (2) business days and propose a resolution within seven (7) business days, depending on the complexity of the issue. Where the concern relates to a defect covered by Section 10.1 (Limited Warranty), the remedy is correction of the work at no additional charge. As stated in Section 4.5, the remedy for any concern is correction, revision, or — at our sole discretion — a service credit toward future work. No cash refund will be issued. We are committed to working with you in good faith to resolve any issue that falls within the agreed scope of work.

4.7 Disputes and Chargebacks

By engaging our services and providing payment, you agree to follow the concern-resolution process described in Section 4.6 before initiating any chargeback, payment dispute, or reversal with your bank, card issuer, or payment processor (including Stripe, PayPal, Wise, or any equivalent service).

You specifically agree not to initiate a chargeback or payment dispute for any of the following reasons:

  • A change of mind about a completed deliverable that matches the agreed Statement of Work.

  • Cancellation of a project after work has commenced.

  • Cancellation of a maintenance plan, retainer, or subscription within an active billing cycle.

  • Disagreement over creative or strategic direction that you previously approved in writing.

  • Any matter that has not first been raised with us in writing under Section 4.6.

Initiating a chargeback in violation of this section constitutes a material breach of these Terms. In such cases, you remain liable for the original invoice amount, any non-refundable processor and dispute fees incurred by ZendForce LLC (including but not limited to the Stripe dispute fee, which is non-refundable to ZendForce regardless of dispute outcome), reasonable collection costs, and our standard hourly rate for time spent responding to the dispute. ZendForce LLC may also immediately suspend or terminate any active services, withhold delivery of any work product, and refer the unpaid balance to a collections agency or take such other legal action as we deem appropriate.

Nothing in this section limits any rights you may have under applicable consumer protection laws that cannot be waived by contract.

5. Server Administration Terms

This section applies to all server setup, migration, hardening, performance tuning, and managed hosting services provided by ZendForce LLC. These terms apply in addition to all other provisions of these Terms and Conditions.

5.1 Scope of Server Services

Server administration services may include, but are not limited to:

  • New server provisioning and initial configuration (OS, control panel, web server, PHP, database stack).

  • Server migration between hosting providers or control panel environments.

  • Security hardening: SSH configuration, firewall setup (CSF/iptables), CageFS, ModSecurity, malware scanning.

  • Performance optimization: LiteSpeed, OPcache, PHP-FPM/LSAPI, LVE resource limits, caching layers.

  • Control panel installation and licensing: cPanel/WHM, CyberPanel, aaPanel, DirectAdmin, Plesk, Webuzo.

  • Third-party software setup: WHMCS, CloudLinux, CPGuard, Imunify360, and similar tools.

  • Ongoing server monitoring, patching, and incident response under a managed services retainer.

5.2 Client Access and Cooperation

Server administration requires elevated access to your infrastructure. You agree to:

  • Provide root or administrator access, valid SSH credentials, or control panel logins as required for the agreed scope.

  • Notify ZendForce LLC of existing custom configurations, third-party software, or dependencies that could be affected by the work.

  • Maintain your own independent backups before any server work begins.

  • Refrain from making server-side changes during an active work session unless explicitly coordinated with our team.

5.3 Backups and Data Responsibility

ZendForce LLC strongly recommends that all clients maintain current, independent backups of their server environment, databases, and website files before any server work commences. While we exercise all reasonable care, server-level operations carry an inherent risk of service disruption or data impact.

ZendForce LLC is not liable for data loss, corruption, or service interruption arising from: (a) pre-existing server misconfigurations not disclosed to us; (b) hardware failure at the hosting provider level; (c) third-party software conflicts; or (d) changes made by the client or other parties during or after the engagement.

5.4 Hosting Provider Dependencies

ZendForce LLC does not own or operate the underlying server hardware. Server work is performed on infrastructure owned or leased by the client through third-party providers (e.g., OVH, Contabo, DigitalOcean, AWS). We are not responsible for downtime, hardware failures, or policy changes imposed by your hosting provider.

Third-party software licenses required for the work (e.g., cPanel/WHM, LiteSpeed Enterprise, CloudLinux, Imunify360) are the financial responsibility of the client unless explicitly included in the SOW.

5.5 Authorization and Acceptable Use

Security hardening and server configuration services are performed only on servers you own or have been explicitly authorized in writing to administer. By requesting server services, you represent and warrant that:

  • You are the server owner or hold full written administrative authority from the owner.

  • The server is not used to host illegal content, distribute malware, or send unsolicited email.

  • No activities on the server violate applicable local, national, or international laws.

ZendForce LLC may immediately suspend server services and terminate the engagement without refund if the server is found to be used for illegal or abusive activities.

5.6 Uptime and Performance Guarantees

ZendForce LLC does not guarantee specific uptime percentages or performance benchmarks for server administration services unless a separate, signed Service Level Agreement (SLA) is in place. Managed server retainers include reasonable incident response during standard business hours. Emergency after-hours response, if offered, is billed at the rate specified in your SOW.

5.7 Non-Refundable Server Fees

All server administration fees are non-refundable once work has commenced, including:

  • One-time setup and configuration fees: Non-refundable once the server session begins, even if the full scope cannot be completed due to access issues or client-side changes.

  • Managed server retainers: Non-refundable for the current billing cycle; cancellations apply from the next billing period.

  • Emergency and urgent response fees: Non-refundable once the technician has engaged with the incident.

If ZendForce LLC is unable to begin server work within the agreed timeframe due entirely to our own scheduling, a service credit toward future work will be offered in writing.

5.8 Changes Outside Agreed Scope

Any server changes made by the client or a third party during an active engagement may interfere with our work and void the applicable service warranty. ZendForce LLC is not responsible for problems arising from unauthorized modifications to the server environment during or after the service period. Additional charges may apply to diagnose and remediate conflicts caused by such changes.

6. Digital Marketing & Advertising Services

This section applies to all SEO, Google Ads, Facebook Ads / Meta Ads, and related digital marketing services. These terms apply in addition to all other provisions of these Terms and Conditions.

6.1 No Guaranteed Results

Digital marketing outcomes depend on many factors outside our control, including search engine algorithms, ad platform policies, competitor activity, market conditions, your offer and pricing, your landing page conversion rates, and your sales process. ZendForce LLC does not guarantee:

  • Specific search engine rankings, page-one placements, or featured snippets.

  • Specific traffic volumes, click-through rates, or impression counts.

  • Specific conversion rates, lead volumes, sales, or return on ad spend (ROAS).

  • Continued indexation or traffic if search engines or social platforms change their algorithms or policies.

Any projections, forecasts, or examples we share are estimates based on past patterns and are not promises of future performance.

6.2 Management Fees vs. Ad Spend

Our digital marketing fees cover strategy, setup, ongoing management, optimization, and reporting. Ad spend (the budget paid to Google, Meta, or any other advertising platform) is separate and is the client’s direct financial responsibility. Unless explicitly stated in the SOW, ad spend is paid by the client directly to the ad platform using the client’s own billing method.

Management fees are due regardless of campaign performance. Pausing or reducing ad spend does not pause or reduce the management fee for the current billing cycle.

6.3 Account Access and Ownership

Where possible, advertising accounts (Google Ads, Meta Business Manager) and analytics properties should be created and owned by the client, with ZendForce granted manager or admin access. This ensures you retain ownership and historical data if our engagement ends. If we create accounts on your behalf, ownership will be transferred to you on request, subject to platform rules and any outstanding fees.

6.4 Platform Policy and Account Risk

Ad platforms enforce their own policies and may, without notice, disapprove ads, suspend campaigns, or restrict accounts. ZendForce LLC will work in good faith to remediate policy issues but is not responsible for losses arising from platform-imposed restrictions, account suspensions, billing disputes between the client and the platform, or refund decisions made by the platform on ad spend.

6.5 SEO Practices

ZendForce LLC follows search-engine guidelines (broadly aligned with Google’s Search Essentials and similar) and avoids tactics that risk manual or algorithmic penalties. We do not guarantee that search engines will not change their guidelines or algorithms in ways that affect rankings.

If you have previously engaged in tactics that violate search engine guidelines, full recovery may not be possible. We will assess and advise, but disclaim liability for pre-existing penalty conditions.

6.6 Reporting and Communication

Reporting cadence (weekly, monthly, or as agreed in the SOW) and the metrics covered will be defined in your engagement. You are responsible for reviewing reports and raising questions or change requests within a reasonable time.

6.7 Non-Refundable Marketing Fees

All digital marketing management fees are non-refundable once the billing cycle has commenced or work has begun, regardless of campaign results. This includes SEO retainers, Google Ads management fees, and Facebook Ads / Meta Ads management fees. Ad spend refunds, if any, are governed entirely by the relevant ad platform.

7. Visual Design Services

This section applies to logo design, business card design, banner design, photo editing, Figma UI/UX, and related visual design services.

7.1 Revisions

Each visual design engagement includes a defined number of revision rounds (typically 2–3 rounds unless otherwise stated in the SOW). Revisions must be consolidated and submitted as a single, written set of feedback per round. Additional revisions beyond the agreed rounds are billed at our standard hourly rate.

7.2 Approval and Final Delivery

Once you approve a design in writing (including by email or messaging), the design is considered final. Any changes requested after approval are treated as new work and may be billed separately. Final files (in agreed formats) are delivered upon receipt of full payment.

7.3 File Formats and Source Files

Standard deliverables include the agreed export formats (e.g., PNG, JPG, SVG, PDF). Editable source files (e.g., Figma, AI, PSD) are provided only if explicitly included in the SOW. If source files are not part of the engagement, they remain the working property of ZendForce LLC.

7.4 Stock Assets and Third-Party Licenses

Some design work may incorporate stock photography, icons, fonts, or other third-party assets that require licenses. Unless explicitly included in the SOW, the cost of these licenses is the client’s responsibility. We will identify any required licenses before incorporating paid third-party assets.

7.5 Trademark and Originality

We use reasonable care to produce original work, but trademark searches and clearance are not part of standard design services. Before using any logo or brand mark commercially, you should perform (or commission) a trademark search in your relevant jurisdictions. ZendForce LLC is not responsible for trademark conflicts, unless explicitly engaged to perform a clearance search.

7.6 Non-Refundable Design Fees

All visual design fees are non-refundable once concept work has begun or initial drafts have been delivered. If you choose not to proceed with any concept presented, the fee paid for that phase is forfeit. The remedy for design concerns is revision within the agreed rounds, not a refund.

8. Intellectual Property

8.1 Work Product Ownership

Upon receipt of full payment, ZendForce LLC assigns to you all rights, title, and interest in the custom deliverables created specifically for your project under a given SOW, including source code, design assets, and documentation (“Work Product”). This assignment is subject to the exceptions noted in Section 8.2.

8.2 ZendForce Retained IP

ZendForce LLC retains ownership of:

  • Any pre-existing proprietary tools, frameworks, libraries, templates, or code that existed prior to your engagement (“Pre-existing IP”), which may be incorporated into deliverables under a non-exclusive, perpetual, royalty-free license.

  • General methodologies, know-how, processes, and development techniques.

  • Any open-source components, which remain subject to their respective open-source licenses.

8.3 Client-Provided Materials

You represent and warrant that any content, images, data, trademarks, or materials you provide to ZendForce LLC for incorporation into deliverables are owned by you or that you have the legal right to use them. You grant ZendForce LLC a limited license to use such materials solely for the purpose of performing the services.

8.4 Portfolio Use

Unless you request otherwise in writing, ZendForce LLC reserves the right to display completed work (excluding B2B whitelabel work) in its portfolio, website, and marketing materials, provided no confidential information is disclosed.

9. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the engagement, including but not limited to business strategies, server credentials, client data, financial information, and proprietary source code. This obligation survives the termination of any agreement for a period of two (2) years. Confidential information does not include information that: (a) is or becomes publicly known without breach of this obligation; (b) was already known to the receiving party prior to disclosure; or (c) is required to be disclosed by law or regulation.

10. Warranties and Disclaimers

10.1 Limited Warranty

ZendForce LLC warrants that services will be performed in a professional and workmanlike manner consistent with industry standards. For project-based deliverables, we offer a fifteen (15) day post-delivery bug-fix period at no additional charge for defects directly attributable to our work, provided the client has not made modifications to the affected components after delivery. After the fifteen (15) day period has expired, any further bug fixes, adjustments, or support are considered new work and are billed at our standard rates or under a separate maintenance agreement.

10.2 Disclaimer of Warranties

Except as expressly set forth above, all services and deliverables are provided “as is” without warranty of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that services will be uninterrupted, error-free, or free of security vulnerabilities. We do not warrant any particular business outcome, ranking, conversion rate, or financial result from any marketing or advertising service.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Zendforce LLC’s total liability to you arising out of or related to these terms or any services shall not exceed the total fees paid by you to Zendforce LLC in the three (3) months immediately preceding the claim. In no event shall Zendforce LLC be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, even if advised of the possibility of such damages.

12. Indemnification

You agree to indemnify, defend, and hold harmless ZendForce LLC and its members, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your breach of these Terms; (b) your violation of any applicable law or third-party rights; (c) any content or materials you provide to us; or (d) your use of the deliverables in a manner not authorized by these Terms.

13. Termination

13.1 Termination by Either Party

Either party may terminate a project engagement with 14 days’ written notice. Upon termination, you will be invoiced for all work completed up to the effective termination date, calculated at the agreed project rate or an hourly rate of USD $65/hour for work not covered by a fixed fee. All payments made up to the termination date remain non-refundable in line with Section 4.5.

13.2 Termination for Cause

ZendForce LLC may terminate services immediately and without notice if you: (a) fail to make payment within 30 days of the due date; (b) engage in abusive, harassing, or unlawful conduct toward our team; or (c) request services that violate applicable laws or these Terms.

13.3 Effect of Termination

Upon termination, ZendForce will deliver all completed Work Product (for which payment has been received) within 10 business days. Incomplete deliverables will be provided “as-is” with no warranty. All confidentiality, intellectual property, payment, and limitation of liability provisions survive termination.

14. Dispute Resolution

In the event of a dispute arising out of or related to these Terms or any services, the parties agree to first attempt to resolve the matter through good-faith negotiation. If the dispute is not resolved within 30 days, either party may submit the matter to binding arbitration administered under the rules of the American Arbitration Association (AAA). Arbitration shall be conducted in English. The arbitrator’s decision shall be final and binding, and judgment may be entered in any court of competent jurisdiction.

Nothing in this section prevents either party from seeking emergency injunctive relief from a court of competent jurisdiction to prevent irreparable harm.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New Mexico, United States, without regard to its conflict of law principles. For matters not subject to arbitration, the parties consent to the exclusive jurisdiction of the state and federal courts located in New Mexico.

16. Force Majeure

ZendForce LLC shall not be liable for any delay or failure to perform obligations under these Terms resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, internet or infrastructure outages, acts of government, pandemics, or other force majeure events. We will notify you promptly of such events and make commercially reasonable efforts to resume services.

17. Modifications to These Terms

We may update these Terms from time to time. We will notify active clients of material changes via email at least 14 days before the changes take effect. Your continued engagement with our services after the effective date of any changes constitutes acceptance of the revised Terms. We encourage you to review these Terms periodically at zendforce.com.

18. Entire Agreement

These Terms, together with any applicable SOW, proposal, or Service Agreement, constitute the entire agreement between you and ZendForce LLC with respect to the subject matter herein and supersede all prior negotiations, representations, or agreements.

19. Contact Information

For questions regarding these Terms, please contact us:

ZendForce LLC

A registered Limited Liability Company in New Mexico, USA

Address: 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, USA

Email: support@zendforce.com

Website: https://zendforce.com