ZendForce LLC

Privacy Policy

ZendForce LLC
Privacy Policy

How We Collect, Use, and Protect Your Information

Effective Date: April 16, 2025

Last Updated: April 26, 2026

1. Introduction

ZendForce LLC (“ZendForce,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website zendforce.com or engage our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services.

This policy is intended to comply with applicable US privacy laws as well as the General Data Protection Regulation (GDPR) to the extent it applies to our interactions with individuals in the European Union and the European Economic Area.

2. Information We Collect

2.1 Information You Provide Directly

We may collect the following types of personal information you provide to us:

• Contact details: name, email address, phone number, company name, and country

• Project details: requirements, briefs, files, and assets you share with us

• Payment information: billing address and transaction references (we do not store full payment card numbers; payments are processed by third-party processors)

• Communications: emails, messages, support tickets, and any other correspondence you send us

• Account credentials: usernames, access details, API keys, and credentials you share to enable us to perform services (stored securely and deleted upon project completion or rotation)

• Marketing data: where applicable to our marketing services, access to your Google Ads, Meta Business Manager, Google Analytics, Search Console, or similar accounts (we operate as an authorized user, not an account owner)

2.2 Information Collected Automatically

When you visit zendforce.com, our servers and analytics tools may automatically collect:

• IP address and approximate geographic location

• Browser type, version, and operating system

• Pages visited, time spent on pages, and referring URLs

• Device type and screen resolution

• Cookies and similar tracking technologies (see Section 7)

2.3 Information from Third Parties

We may receive information about you from third-party platforms such as Upwork, LinkedIn, Fiverr, or referral partners if you contact or engage us through those channels. We use this information only to respond to your inquiry or fulfill services.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To deliver, manage, and improve the services you have engaged us for

• To communicate with you about your project, invoices, and support requests

• To process payments and maintain accounting records

• To respond to inquiries, proposals, and pre-sales questions

• To send service-related notices, updates, and security alerts

• To analyze website usage and improve our online presence

• To comply with legal obligations, enforce our Terms, and protect our rights

We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects.

4. Legal Basis for Processing (GDPR)

For individuals in the European Economic Area (EEA) and the United Kingdom, our legal bases for processing personal data are:

• Contract performance: processing necessary to deliver the services you requested

• Legitimate interests: operating and improving our business, fraud prevention, and direct marketing to existing clients

• Legal obligation: complying with applicable laws and regulations

• Consent: where we have obtained your explicit consent (e.g., for marketing emails)

You may withdraw consent at any time by contacting us at privacy@zendforce.com. Withdrawal of consent does not affect the lawfulness of processing prior to withdrawal.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share it in limited circumstances:

• Service providers: trusted third-party vendors who assist us in operating our business (e.g., payment processors, cloud storage, email platforms, project management tools) under data processing agreements that require them to protect your information

• Subcontractors: team members or freelancers engaged to assist with your project, only to the extent necessary to complete the work, and bound by confidentiality obligations

• Advertising and analytics platforms: where you have engaged us for digital marketing services, we may interact with platforms such as Google Ads, Meta, Google Analytics, and Search Console using credentials you have provided. We do not share your data with these platforms beyond what is necessary to deliver the service.

• Legal requirements: when required by law, court order, or government authority

• Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred with appropriate notice

Any third party with whom we share your data is required to handle it in accordance with this Privacy Policy and applicable law.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law:

• Client project data: retained for 5 years after project completion for accounting, legal, and dispute resolution purposes

• Server credentials and access information: deleted within 30 days of project completion or upon client request, and rotated/removed after major engagements

• Marketing and inquiry data: retained for 2 years from last contact, unless you request deletion earlier

• Website analytics data: retained in aggregated form for up to 26 months

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze traffic. Cookies are small text files placed on your device.

7.1 Types of Cookies We Use

• Essential cookies: required for the website to function correctly

• Analytics cookies: help us understand how visitors interact with our site (e.g., Google Analytics)

• Preference cookies: remember your settings and choices

You can control cookies through your browser settings. Please note that disabling certain cookies may affect website functionality. We do not currently respond to Do Not Track (DNT) browser signals, though we respect user privacy by limiting data collection to what is necessary.

8. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted transmission of data via HTTPS/TLS

• Restricted access to personal data on a need-to-know basis

• Secure storage of credentials and sensitive project files in encrypted password managers

• Regular review of access controls and security practices

No method of electronic transmission or storage is 100{5f28129b4e7dfee81707d877a0b69aededebbf0f73840c3467f7963737b5425d} secure. While we strive to protect your data, we cannot guarantee absolute security. In the event of a data breach that is likely to affect your rights and freedoms, we will notify affected individuals within 72 hours of becoming aware of it, to the extent required by applicable law.

9. International Data Transfers

ZendForce LLC is registered in the United States and operates with team members based in Bangladesh. Your information may be transferred to and processed in countries other than your own. When transferring data from the EEA or the United Kingdom to countries without an adequacy decision, we rely on Standard Contractual Clauses (SCCs) or other lawful transfer mechanisms as required by GDPR and UK GDPR.

By engaging our services, you acknowledge that your information may be processed outside your country of residence and that data protection laws in those countries may differ from your own.

10. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right of access: request a copy of the personal data we hold about you

• Right to rectification: request correction of inaccurate or incomplete data

• Right to erasure: request deletion of your personal data, subject to legal retention requirements

• Right to restrict processing: request that we limit how we use your data

• Right to data portability: receive your data in a structured, machine-readable format

• Right to object: object to processing based on legitimate interests or direct marketing

• Right to withdraw consent: where processing is based on consent

To exercise any of these rights, please contact us at privacy@zendforce.com. We will respond within 30 days. We may need to verify your identity before fulfilling a request. If you are unsatisfied with our response, you have the right to lodge a complaint with your local data protection authority.

11. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately at privacy@zendforce.com and we will take prompt steps to delete it.

12. Third-Party Links

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those external sites. We are not responsible for the privacy practices of third parties and encourage you to review their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will post the updated policy on our website with a revised effective date. For material changes, we will notify active clients by email. Your continued use of our services after changes take effect constitutes acceptance of the revised policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

ZendForce LLC

A registered Limited Liability Company in New Mexico, USA

Address: 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, USA

Email: privacy@zendforce.com

Website: https://zendforce.com